Frequently Asked Questions (FAQS)
Shipping, Returns and Cancellations
At Design Filters, we are committed to delivering high quality filters that meet your expectations. If your filter arrives defective, damaged, or flawed, we’re here to make it right. Please review our return policy below for details on eligibility and return process.
Design Filters Shipping Policy
At Design Filters, we’re committed to making your shopping experience seamless and cost-effective. That’s why we offer free shipping on all orders within the continental United States!
- Processing Time: Orders are typically processed and shipped within 1-2 business days from our warehouse.
- Delivery Time: Standard shipping typically takes 3-4 business days to reach you within the continental United States. At Design Filters, we prioritize efficiency and expedite your filters to ensure prompt delivery to your region, so you can enjoy clean, high quality filtration as soon as possible.
30-Day Return & Exchange Policy
- Eligibility: If your filter is defective, damaged (due to shipping or manufacturing issues), or flawed upon receipt, you may be eligible for a free return, exchange, or refund.
- Timeframe: Please contact us within 30 days of receiving your order to initiate a return or exchange.
- Condition: Items must be unused, in their original packaging, and in the same condition as received, except for defects or damage.
Custom Filter Returns
- Custom Filter Policy: Custom filters are made to the exact dimensions you provided when placing your order. Due to their custom nature, these filters are not eligible for return or refund except in cases of manufacturing defects.
- Incorrect Size Concerns: If you believe you received the wrong size, please measure the filter and send a photo along with your order number to infor@designfilters.com. We’ll verify whether the filter was mislabeled or incorrectly cut and address any manufacturing defects under our 30-day return policy.
- Defect Returns: For manufacturing defects, contact us within 30 days of receipt to request a return authorization. Follow the same return process as standard filters, including providing photos of the defect.
Design Filters Order Cancellation Policy
At Design Filters, we strive to make your shopping experience flexible and hassle-free. If you need to cancel your order, please follow the guidelines below.
Cancellation Before Shipment
- Eligibility: You may cancel your order at no cost if it has not yet been shipped.
- How to Cancel: Contact our customer support team as soon as possible at info@designfilters.com or 786-301-1962 with your order number and cancellation request.
- Processing: We’ll confirm cancellation and issue a full refund to your original payment method within 3-5 business days.
Cancelling After Shipment
Once your order has been handed over to the shipping carrier, please contact us to request a return authorization. .
